Help Center
21 articles
What is Moduck.ai?
Understand the platform and its role.
Getting StartedWhat do I need for my first request?
A simple integration readiness checklist.
Getting StartedHow do I choose the right AI model?
Compare task fit, quality, and budget.
API Keys & AccessHow should I secure an API key?
Avoid exposing credentials in client code.
API Keys & AccessWhat if an API key is compromised?
Contain exposure and review activity.
API Keys & AccessWhy might API access be denied?
Distinguish authentication from authorization.
Models & IntegrationWhere can I find model IDs and endpoints?
Use documented identifiers, not display labels.
Models & IntegrationWhy do models accept different parameters?
Understand model-specific capabilities.
Models & IntegrationWhat if a model returns empty or truncated text?
Check limits, status, and streaming.
Pricing & BillingHow are different AI models billed?
Learn model-specific metering units.
Pricing & BillingAre failed or timed-out requests charged?
Do not assume every failed call is free.
Pricing & BillingHow do I review usage and charges?
Use request IDs to investigate spend.
Pricing & BillingWhere can I find balance and refund rules?
Understand credits, promotions, and refunds.
TroubleshootingHow do I troubleshoot a 401 error?
Check credentials, base URL, and headers.
TroubleshootingWhat should I do with a 403 error?
Review account and model permissions.
TroubleshootingHow should I handle a 429 error?
Use backoff, queues, and concurrency controls.
TroubleshootingHow do I handle 5xx errors and timeouts?
Capture context and avoid duplicate jobs.
Account & SecurityHow can I secure my Moduck.ai account?
Practical account and access hygiene.
Account & SecurityHow do I request account or data deletion?
Account closure and data deletion differ.
Account & SecurityHow are API requests and personal data handled?
Review routing, retention, and training terms.
Enterprise & SupportWhat should a team prepare for an enterprise enquiry?
Frame use case, volume, security, and budget.